We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details. W
Food items, wine, special orders, and most skincare products are final sale due to their sensitivity and perishability. Other items are eligible for refund or exchange. They must be returned in their original condition, with all tags and packaging in
Once your order has been placed, you will receive a confirmation email with your order details. The tracking process is slightly different for orders that are being hand delivered within the Santa Barbara area and orders that are shipping nationwide.
You can cancel your order as long as it has not yet been processed by our team! Please reach out to us immediately to let us know. Please know that we do pay credit card fees on canceled orders, so if you just need to modify your order we ask that yo
We apologize, but we are not able to ship internationally. On large volume orders of 12+ gifts, we can sometimes accommodate 10 percent or fewer international addresses, depending on the destination and items. Please reach out to your dedicated repre
Yes you can!. Just add the products in question to your cart along with the gift basket and checkout normally. If everything fits, we will include it all together in the box. An upgrade just one size to the next biggest basket is also complimentary.
We do not offer free shipping at this time. The shipping charges calculated at checkout are reflective of the cost to send an item to you.
No problem! Please email us the correct billing information at your convenience so that we can update the information on your order. If you received an order confirmation email, your credit card has been processed without issue.
Since most of our shipments are gifts, our shipments never include pricing.
This is normal immediately after your order is processed until it is picked up and taken to the warehouse by the shipping carrier. If you still see this in your tracking information after 2 days, it is typically because your tracking information was
Our system will not return shipping methods in the following scenarios. - When trying to ship to a country outside of the USA. We do not ship internationally. - When trying to send orders containing plants or flowers outside of the immediate Santa Ba
If you received an email that your cart misses you or that you have left something behind, you can disregard this as long as you received an email confirmation of your order. This is an automated email series sent to remind customers to checkout if t
Yes! As all of our gifts are assembled to order, you can substitute up to 3 products in any of our curated gifts. If your requested substitution is of equal or lesser value or you would like our team to select a good alternative, you may checkout onl
You can absolutely add a gift message to your order!. On the Cart page prior to checkout, there will be a field for your gift message. If you didn't see this or it didn't show up for you, we can easily add it for you after you place your order. Pleas
We charge a shipping fee to cover the costs in packing, assembling and shipping your order. The best way to assess shipping costs for a particular order is to put your desired items into your cart and enter the shipping address. Our standard shipping
Delivery is available on our regular delivery route, structured to be as eco-friendly and efficient as possible. Deliveries are available Monday-Saturday for the below fees to most of Santa Barbara, with some limitations for 93117 (Northern Goleta) a
We deliver to homes, businesses, and hotels in the city of Santa Barbara, Goleta, Montecito, Summerland, and Carpinteria. We ship nationwide. The following rates apply to deliveries of 6 or fewer gifts on our regular courier route Monday-Saturday. De
For shipments, delivery times vary based upon the shipping method you select. For specific estimates, you may check the USPS website, Fedex website, or inquire with us. For local deliveries, we generally deliver within 2 days or on the date you reque
We ship to all 50 states. Our standard shipping rates apply only for the contiguous 48 states. Shipping rates for Alaska and Hawaii will be calculated at checkout based upon the size and weight of your order. We offer local hand delivery via our own
You bet! If you'd like to leave a tip for the delivery driver, you can add this product to your cart at your desired amount and the full value will be sent to your delivery driver. If you'd like to leave a tip for our gift curation and assembly team,
We do ship to PO Boxes!. However, wine cannot ship via USPS and thus cannot be sent to PO Boxes. Local hand deliveries are not allowed at PO Boxes, they only accept USPS deliveries. Also, keep in mind that rates for large packages USPS can be a bit h
Most orders can be picked up from our downtown Santa Barbara location at 214 E Victoria St, Santa Barbara, CA 93101. Orders including wine cannot be picked up on the premises due to the nature of our wine license, which requires that all orders are s
You can customize your gift by visiting this page and choosing a presentation option! You'll find FAQs at the bottom of the page. During the holidays, we may turn off this custom gift functionality on our busiest days to ensure we can process orders
If you would like to order two or more gift baskets to the same address, you can order them together in one single cart and check out. However, you will only be able to provide one gift message at checkout. We recommend writing "Please see forthcomin
Our Poppy Points program has been retired as of October 10th, 2024. We are happy to redeem the reward for any points that you accrued while the program was active through their expiration. Please email us at [email protected] to receive
Most of our products are available for special order when you need more than we have available or want to reserve inventory for a future date. You can email us at [email protected] if you need 6 or less of the item or volume@santabarbar
The best way to place an order is on our website! This typically takes the same amount of time or less and allows you the opportunity to browse products, type your gift message out yourself, and check the accuracy of names and order information. You
If you entered the shipping address incorrectly and your order has not shipped yet or you just received tracking information, please email us immediately at [email protected] and [email protected] to let us know and provide t
Santa Barbara Company can handle orders from 1 to 2000+. We have fulfillment headquarters in downtown Santa Barbara where all our gifts are thoughtfully assembled and packaged. All our gifts can be personalized with your branding, ours, or delivered
Yes! We have a shop where you can come purchase our products with a few caveats. Gift baskets are put together to order and a limited selection is available in store, we recommend pre-ordering. Our wine license prohibits wine transactions on the prem
A product says Inquire when our system inventory reaches 0. However, often more product is on the way, may have just arrived, or there could be an error. Don't hesitate to reach out to us to confirm product availability!
Volume orders are our jam! Orders of less than 6 can be placed directly through our website. There is a checkbox on the cart page for "Ship to Multiple Addresses" which can be useful so that you only have to checkout once. For orders of 6 or more, pl
Yes, click here to fill out a wholesale inquiry form.
If your recipient isn't home, our delivery person will use their best judgment if it's appropriate and secure to leave the gift. We can never leave wine, since gifts with wine require a signature of an adult 21+. Please provide an address where you e
Please refer to our wine FAQ.
If you are sending one gift to a guest at a hotel, we will drop the gift at the hotel front desk so that they can either deliver it to the recipient's room or alert the guest that the gift is being held at the front desk. If you are ordering gifts fo
For local delivery orders, we will refund your order minus a $20 fee to cover the time and cost of assembly and the local delivery charge (if delivery has been attempted). Orders containing plants and flowers cannot be refunded. Volume orders have a
We generally ship orders 1-2 days after the order is placed, unless otherwise specified. Need your order ASAP? Feel free to let us know and we will do our best to honor your request and ship same day.
We are always pleased to learn about new products, whether or not they are the right fit for us. Please email us at [email protected] with pictures and any relevant information and we will get back to you. Keep in mind that nearly all the
Due to the flow of our order processing, we are not able to photograph and send pictures of individual orders. We so hope this isn't too much of an inconvenience!
We no longer make individual bridal bouquets, however floral centerpieces or arrangements of 6 or more may be available for small events. To confirm availability on your desired date, please send event details and the approximate number of arrangemen