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Santa Barbara Company

<p>This is normal immediately after your order is processed until it is picked up and taken to the warehouse by the shipping carrier. If you still see this in your tracking information after 2 days, it is typically because your tracking information was updated at the time of shipment and there was an error in syncing it to your order. Please contact our support at <a href="mailto:support@santabarbaracompany.com">support@santabarbaracompany.com</a>&#xA0;so that we can provide you with accurate order status and tracking. We apologize for the inconvenience!</p>

This is normal immediately after your order is processed until it is picked up and taken to the warehouse by the shipping carrier. If you still see this in your tracking information after 2 days, it is typically because your tracking information was

My tracking information says it does not exist / label created?

What if my package gets lost or arrives damaged?

Can I return a product for a refund or exchange?

How do I track my order?

How do I cancel my order?

Do you ship internationally?

Can I add additional products to a gift basket or gift box?

Do you offer free shipping?

I provided the wrong billing address. Can you update the billing address on the order I just placed?

Do you send my package without price information? It's a gift.

The online checkout says that there are no valid shipping methods for my cart?

I received an email that there are still items in my cart, but I placed an order!

Can I substitute an item in a gift basket?

Can I add a gift message to my order?

How much is shipping?

How much is local delivery?

Where do you offer hand delivery?

When will my order be delivered?

Where do you deliver and ship?

Can I leave gratuity?

Do you ship to PO Boxes?

Can I pick up my order?

Can I create a custom gift?

Can I ship two or more gifts to one address?

How can I use or redeem my Poppy Points?

How do I place a special order for a product? I want to purchase something that exceeds stock available.

How do I place an order?

I provided the wrong shipping address. How can I change it?

How do I order multiple gifts for different addresses at once?

Do you have a store in Santa Barbara where I can buy your products?

The product I want to order says "Inquire." Can I order it?

How do I order a large number of products or gifts?

Do you sell wholesale?

What happens if my recipient isn't home for a local delivery?

Can wine ship to all states? And other wine questions!

I am delivering a gift to a local hotel. How does this work?

What happens if my order is undeliverable and I decide to cancel the order?

How long will it take for my order to ship?

I make a product that I think you might be interested in carrying. How can I contact you?

Can you send me a photo of my order?

Do you do bridal bouquets or wedding flowers?

My tracking information says it does not exist / label created?Updated 10 months ago