Back to Main Site

Keep Shopping

Santa Barbara Company

Once your order has been placed, you will receive a confirmation email with your order details. The tracking process is slightly different for orders that are being hand delivered within the Santa Barbara area and orders that are shipping nationwide.&#xA0;For orders being shipped, you will receive tracking information once your order is processed. If you requested a future delivery date, we will wait to process your package until the appropriate shipping time to target your future date. Tracking information may not be immediately available after your order is placed. It can take up to 2 days for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.For orders being delivered locally, our team will schedule your order for processing on the date you requested, or for the soonest available delivery if no date was specified, and then send it out with our courier. You will receive an email when delivery is complete, and you will typically receive an out for delivery notification as well. If you have any questions or want to modify your delivery date, don&apos;t hesitate to reach out to us.&#xA0;

Once your order has been placed, you will receive a confirmation email with your order details. The tracking process is slightly different for orders that are being hand delivered within the Santa Barbara area and orders that are shipping nationwide.

How do I track my order?

Do you still offer hand-tied bouquets and flower arrangements?

What if my package gets lost or arrives damaged?

Can I return a product for a refund or exchange?

How do I cancel my order?

Do you ship internationally?

Can I add additional products to a gift basket or gift box?

Do you offer free shipping?

I provided the wrong billing address. Can you update the billing address on the order I just placed?

Do you send my package without price information? It's a gift.

My tracking information says it does not exist / label created?

The online checkout says that there are no valid shipping methods for my cart?

I received an email that there are still items in my cart, but I placed an order!

Can I substitute an item in a gift basket?

Can I add a gift message to my order?

How much is shipping?

How much is local delivery?

Where do you offer hand delivery?

When will my order be delivered?

Where do you deliver and ship?

Can I leave gratuity?

Do you ship to PO Boxes?

Can I pick up my order?

Can I create a custom gift?

Can I ship two or more gifts to one address?

How can I use or redeem my Poppy Points?

How do I place a special order for a product? I want to purchase something that exceeds stock available.

How do I place an order?

I provided the wrong shipping address. How can I change it?

How do I order multiple gifts for different addresses at once?

Do you have a store in Santa Barbara where I can buy your products?

The product I want to order says "Inquire." Can I order it?

How do I order a large number of products or gifts?

Do you sell wholesale?

What happens if my recipient isn't home for a local delivery?

Can wine ship to all states? And other wine questions!

I am delivering a gift to a local hotel. How does this work?

What happens if my order is undeliverable and I decide to cancel the order?

How long will it take for my order to ship?

I make a product that I think you might be interested in carrying. How can I contact you?

Can you send me a photo of my order?

Do you do bridal bouquets or wedding flowers?

How do I track my order?Updated 9 months ago