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Santa Barbara Company

Have questions about ordering? Our customer service center has the answers to lots of common questions!

Support Center

As of January 2025, we have indefinitely stepped back from our daily mixed flower seasonal bouquets and arrangements. However, we are thrilled to continue offering our Protea Bouquets, Succulents, Orchids, and gift boxes with mini flower arrangements

As of January 2025, we have indefinitely stepped back from our daily mixed flower seasonal bouquets and arrangements. However, we are thrilled to continue offering our Protea Bouquets, Succulents, Orchids, and gift boxes with mini flower arrangements.Florals may be available for small event ordering as well as during select holidays such as Valentine&#x2019;s Day and Mother&#x2019;s Day. For specific inquiries, please reach out to <a data-fr-linked="true" href="mailto:support@santabarbaracompany.com">support@santabarbaracompany.com</a>.&#xA0;

Do you still offer hand-tied bouquets and flower arrangements?

We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at support@santabarbaracompany.com with your order number and any relevant details. W

<h3 id="lost-packages">Lost packages</h3>We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at support@santabarbaracompany.com with your order number and any relevant details. <h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at support@santabarbaracompany.com within 2 days of receiving the order and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

What if my package gets lost or arrives damaged?

Food items, wine, special orders, and most skincare products are final sale due to their sensitivity and perishability. Other items are eligible for refund or exchange. They must be returned in their original condition, with all tags and packaging in

Food items, wine, special orders, and most skincare products are final sale due to their sensitivity and perishability. Other items are eligible for refund or exchange. They must be returned in their original condition, with all tags and packaging intact. The customer is responsible for return shipping charges.For returns or exchanges, please contact our customer support at support@santabarbaracompany.com. Refunds will be processed to the original payment method or issued as store credit.Please note that if you receive a damaged or incorrect item, please contact us immediately with photos at support@santabarbaracompany.com. We will review the situation and resolve the issue, which may include a replacement, discount, or store credit.

Can I return a product for a refund or exchange?

Once your order has been placed, you will receive a confirmation email with your order details. The tracking process is slightly different for orders that are being hand delivered within the Santa Barbara area and orders that are shipping nationwide.

Once your order has been placed, you will receive a confirmation email with your order details. The tracking process is slightly different for orders that are being hand delivered within the Santa Barbara area and orders that are shipping nationwide.&#xA0;For orders being shipped, you will receive tracking information once your order is processed. If you requested a future delivery date, we will wait to process your package until the appropriate shipping time to target your future date. Tracking information may not be immediately available after your order is placed. It can take up to 2 days for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.For orders being delivered locally, our team will schedule your order for processing on the date you requested, or for the soonest available delivery if no date was specified, and then send it out with our courier. You will receive an email when delivery is complete, and you will typically receive an out for delivery notification as well. If you have any questions or want to modify your delivery date, don&apos;t hesitate to reach out to us.&#xA0;

How do I track my order?

You can cancel your order as long as it has not yet been processed by our team! Please reach out to us immediately to let us know. Please know that we do pay credit card fees on canceled orders, so if you just need to modify your order we ask that yo

You can cancel your order as long as it has not yet been processed by our team! Please reach out to us immediately to let us know.&#xA0;Please know that we do pay credit card fees on canceled orders, so if you just need to modify your order we ask that you modify the existing order rather than canceling and replacing.&#xA0;Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

How do I cancel my order?

We apologize, but we are not able to ship internationally. On large volume orders of 12+ gifts, we can sometimes accommodate 10 percent or fewer international addresses, depending on the destination and items. Please reach out to your dedicated repre

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We apologize, but we are not able to ship internationally.&#xA0; <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">On large volume orders of 12+ gifts, we can sometimes accommodate 10 percent or fewer international addresses, depending on the destination and items. Please reach out to your dedicated representative or email <a href="mailto:volume@santabarbaracompany.com">volume@santabarbaracompany.com</a> for details.

Do you ship internationally?

Yes you can!. Just add the products in question to your cart along with the gift basket and checkout normally. If everything fits, we will include it all together in the box. An upgrade just one size to the next biggest basket is also complimentary.

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yes you can!&#xA0;<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Just add the products in question to your cart along with the gift basket and checkout normally. If everything fits, we will include it all together in the box. An upgrade just one size to the next biggest basket is also complimentary.<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If the item won&apos;t fit in the normal size gift basket or one size up, it will be presented on the side.&#xA0;

Can I add additional products to a gift basket or gift box?

We do not offer free shipping at this time. The shipping charges calculated at checkout are reflective of the cost to send an item to you.

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We do not offer free shipping at this time. The shipping charges calculated at checkout are reflective of the cost to send an item to you.&#xA0;

Do you offer free shipping?

No problem! Please email us the correct billing information at your convenience so that we can update the information on your order. If you received an order confirmation email, your credit card has been processed without issue.

No problem! Please email us the correct billing information at your convenience so that we can update the information on your order. If you received an order confirmation email, your credit card has been processed without issue.

I provided the wrong billing address. Can you update the billing address on the order I just placed?

Since most of our shipments are gifts, our shipments never include pricing.

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Since most of our shipments are gifts, our shipments never include pricing.

Do you send my package without price information? It's a gift.

This is normal immediately after your order is processed until it is picked up and taken to the warehouse by the shipping carrier. If you still see this in your tracking information after 2 days, it is typically because your tracking information was

This is normal immediately after your order is processed until it is picked up and taken to the warehouse by the shipping carrier. If you still see this in your tracking information after 2 days, it is typically because your tracking information was updated at the time of shipment and there was an error in syncing it to your order. Please contact our support at <a href="mailto:support@santabarbaracompany.com">support@santabarbaracompany.com</a>&#xA0;so that we can provide you with accurate order status and tracking. We apologize for the inconvenience!

My tracking information says it does not exist / label created?

Our system will not return shipping methods in the following scenarios. - When trying to ship to a country outside of the USA. We do not ship internationally. - When trying to send orders containing plants or flowers outside of the immediate Santa Ba

Our system will not return shipping methods in the following scenarios.- When trying to ship to a country outside of the USA. We do not ship internationally.- When trying to send orders containing plants or flowers outside of the immediate Santa Barbara area. Plants and flowers can only be delivered to the following zip codes: 93101, 93103, 93105, 93108, 93109, 93110, 93111, 93117. -When trying to send wine to a state where it is prohibited. That list includes: ALABAMA, ARKANSAS, DELAWARE, KENTUCKY, MISSISSIPPI, NEW HAMPSHIRE, NORTH DAKOTA, OKLAHOMA, RHODE ISLAND, SOUTH DAKOTA, &amp; UTAH. If it is not one of these options, then there is likely a glitch in our system and we greatly appreciate you bringing the issue to our attention! Please reach out to support at support@santabarbaracompany.com so that we can resolve the problem or take your order over the phone.&#xA0;

The online checkout says that there are no valid shipping methods for my cart?

If you received an email that your cart misses you or that you have left something behind, you can disregard this as long as you received an email confirmation of your order. This is an automated email series sent to remind customers to checkout if t

If you received an email that your cart misses you or that you have left something behind, you can disregard this as long as you received an email confirmation of your order. This is an automated email series sent to remind customers to checkout if they have forgotten, but sometimes the system gets confused and sends it incorrectly, especially if you have two email addresses associated with your name or used two devices. If you got an order confirmation email, please disregard them and accept our apologies for the confusion!&#xA0;

I received an email that there are still items in my cart, but I placed an order!

Yes! As all of our gifts are assembled to order, you can substitute up to 3 products in any of our curated gifts. If your requested substitution is of equal or lesser value or you would like our team to select a good alternative, you may checkout onl

Yes! As all of our gifts are assembled to order, you can substitute up to 3 products in any of our curated gifts. &#xA0; If your requested substitution is of equal or lesser value or you would like our team&#xA0;to select a good alternative, you may checkout online and make a note of your requested substitution in the target delivery date / customer notes box on the Cart page.You can also make general requests in this field for dietary restrictions like gluten-free, soy-free, vegan, nut-free or specific product types to avoid and let our team select the correct substitutions for you. If you missed this box at check-out, you may email instructions to us.&#xA0;If the substitution is of greater value, please reach out to us with what you would like to order and your gift message so that we can send you a customized cart with the correct pricing for checkout.If you&apos;d like to place the order right away yourself, you may use<a href="https://www.santabarbaracompany.com/products/upgrade?_pos=1&amp;_sid=f8b4ba19c&amp;_ss=r">&#xA0;this product listing</a> to submit payment for the price difference. For example, if the gift box you&apos;d like to order currently includes a bottle of wine that is priced at $35 and you would like to replace it with a wine bottle that is $65, you should add 30 units of the upgrade to your cart and specify on the cart page which wine you would like to substitute.

Can I substitute an item in a gift basket?

You can absolutely add a gift message to your order!. On the Cart page prior to checkout, there will be a field for your gift message. If you didn't see this or it didn't show up for you, we can easily add it for you after you place your order. Pleas

You can absolutely add a gift message to your order!On the Cart page prior to checkout, there will be a field for your gift message. If you didn&apos;t see this or it didn&apos;t show up for you, we can easily add it for you after you place your order. Please email us your gift message text.By default, your gift message will be printed on our house stationery. You can also select a unique greeting card for a hand-written gift message. <a href="https://www.santabarbaracompany.com/collections/single-cards">Browse greeting card choices here</a>. When choosing a greeting card for a hand-written message, you&apos;ll need to keep it to a few sentences. If you&apos;d like a longer message, we can print that for you.&#xA0;You can also email us a single page 8 1/2&quot; x 11&quot; PDF to print at no additional charge.&#xA0;

Can I add a gift message to my order?

We charge a shipping fee to cover the costs in packing, assembling and shipping your order. The best way to assess shipping costs for a particular order is to put your desired items into your cart and enter the shipping address. Our standard shipping

We charge a shipping fee to cover the costs in packing, assembling and shipping your order. The best way to assess shipping costs for a particular order is to put your desired items into your cart and enter the shipping address. Our standard shipping rates begin at $10.17 and are determined by shipment weight and value.&#xA0;A very limited collection of items have Free Shipping to the contiguous 48 states and can be found <a href="https://www.santabarbaracompany.com/collections/free-shipping">here</a>. If Free Shipping does not apply at checkout, it is typically because another item that does not have Free Shipping is in the cart with the eligible item or your order is being shipped to Hawaii and Alaska. As long as the item is relatively small, we are happy to honor the free shipping. Please contact us after you have placed your order to receive a refund for the shipping fee. &#xA0;Shipments under 1lb are eligible for low cost USPS First Class Mail Rates calculated at checkout.USPS Priority Mail rates are available for shipments going to PO Boxes. Note that large and heavy packages can be expensive via USPS Priority, so you may want to get a physical address for larger items. Wine cannot be shipped via USPS or to PO Boxes by law.An additional $6 alcohol handling fee applies to wine, which must by law be signed for by an adult over 21 and cannot be left on a doorstep.&#xA0;

How much is shipping?

Delivery is available on our regular delivery route Monday-Friday for the below fees. For delivery within a specific time window or weekends, please scroll down. In cases where the gift presentation or safe and timely arrival of an order is essential

<h2 id="isPasted">MONDAY-FRIDAY</h2>Delivery is available on our regular delivery route Monday-Friday for the below fees. For&#xA0;delivery within a specific time window or weekends, please scroll down.&#xA0;In cases where the gift presentation or safe and timely arrival of an order is essential, we can also offer hand delivery of larger orders to communities across California. Contact us for delivery fees.<table width="100%"><tbody><tr><td>ZIP CODES</td><td>NEIGHBORHOOD / REGION</td><td>HAND DELIVERY FEE</td></tr><tr><td>93101 &amp; 93103</td><td>Downtown Santa Barbara,&#xA0; Santa Barbara&apos;s East Side, Riviera</td><td>$12</td></tr><tr><td>93109</td><td>Mesa</td><td>$15</td></tr><tr><td>93105 within 15 miles of our shop</td><td>Mission Canyon, Cielito, Samarkand, Hitchcock</td><td>$15</td></tr><tr><td>93105 over 15 miles from our shop &amp; the Santa Ynez Valley</td><td>Santz Ynez, Los Olivos, Solvang, Paradise Road, Cachuma Area</td><td>Usually available with&#xA0;notice for $75-$100.</td></tr><tr><td>93110 &amp; 93111</td><td>Hope Ranch, Hope Ranch Annex, North Goleta, Patterson Area</td><td>$15</td></tr><tr><td>93108</td><td>Montecito</td><td>$15</td></tr><tr><td>93067 &amp; 93013</td><td>Summerland, Carpinteria</td><td>$18</td></tr><tr><td>93117 within 15 miles of our shop</td><td>Goleta up to Winchester Canyon Area. Bacara Okay</td><td>$18</td></tr><tr><td>93106</td><td>UCSB</td><td>$25</td></tr></tbody></table>&#xA0;<h2 id="weekend-or-time-specific-delivery">WEEKEND OR TIME-SPECIFIC DELIVERY</h2>If you need delivery within a specific time window or on a weekend, one of our team members can make a special trip! Our fees&#xA0;for this are below.Rates are calculated by distance as the crow flies from our location at 214 E Victoria St, Santa Barbara, CA 93101. If you are unsure of the distance, the easiest way to ascertain exact fees are to enter the delivery address at checkout. Our online system will provide you with the accurate rate.Please note that we typically ask for at least a 30 minute time window and a window of 1-2 hours is greatly appreciated! it is unusual that we can accommodate delivery outside of our business hours of 10am - 5pm. If this is necessary, please contact us to see if we can accommodate an exception.&#xA0;<table width="100%"><tbody><tr><td>Distance from Santa Barbara Company</td><td>Delivery Fee</td><td>Minimum order subtotal</td></tr><tr><td>&#xA0;Within 1 mile</td><td>$15</td><td>No minimum</td></tr><tr><td>1-3.5 miles</td><td>$20</td><td>No minimum</td></tr><tr><td>3.5-7.5 miles</td><td>$24</td><td>$100 minimum</td></tr><tr><td>7.5 miles-15 miles (excluding 93105 zip codes!)</td><td>$30</td><td><table data-mce-selected="1" width="100%"><tbody><tr><td>$100 minimum</td></tr></tbody></table></td></tr></tbody></table> We can deliver large orders to communities through California including Los Angeles, San Diego, and Ojai. Please contact us for a quote.

How much is local delivery?

We deliver to homes, businesses, and hotels in the city of Santa Barbara, Goleta, Montecito, Summerland, and Carpinteria. We ship nationwide. The following rates apply to deliveries of 6 or fewer gifts on our regular courier route Monday-Saturday. Un

We deliver to homes, businesses, and hotels in the city of Santa Barbara, Goleta, Montecito, Summerland, and Carpinteria. We ship nationwide.&#xA0;The following rates apply to deliveries of 6 or fewer gifts on our regular courier route Monday-Saturday.<table style="width: 562px; border: 1px dashed rgb(204, 204, 204); color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" width="100%"><tbody><tr style="height: 45px;"><td style="border: 1px dashed rgb(204, 204, 204); height: 45px;">ZIP CODES</td><td style="border: 1px dashed rgb(204, 204, 204); height: 45px;">NEIGHBORHOOD / REGION</td><td style="border: 1px dashed rgb(204, 204, 204); height: 45px;">HAND DELIVERY FEE</td></tr><tr style="height: 22px;"><td style="border: 1px dashed rgb(204, 204, 204); height: 22px;">93101 &amp; 93103</td><td style="border: 1px dashed rgb(204, 204, 204); height: 22px;">Downtown Santa Barbara,&#xA0;<a data-encoded-tag-name="meta" data-encoded-tag-value data-encoded-attr-charset="dXRmLTg="></a>Santa Barbara&apos;s East Side, Riviera.</td><td style="border: 1px dashed rgb(204, 204, 204); height: 22px;">$12</td></tr><tr style="height: 22px;"><td style="border: 1px dashed rgb(204, 204, 204); height: 22px;">93109</td><td style="border: 1px dashed rgb(204, 204, 204); height: 22px;">Mesa</td><td style="border: 1px dashed rgb(204, 204, 204); height: 22px;">$15</td></tr><tr style="height: 45px;"><td style="border: 1px dashed rgb(204, 204, 204); height: 45px;">93105 within 15 miles of our shop</td><td style="border: 1px dashed rgb(204, 204, 204); height: 45px;">Mission Canyon, Cielito, Samarkand, Hitchcock</td><td style="border: 1px dashed rgb(204, 204, 204); height: 45px;">$15</td></tr><tr style="height: 45px;"><td style="border: 1px dashed rgb(204, 204, 204); height: 45px;">93105 over 15 miles from our shop &amp; the Santa Ynez Valley</td><td style="border: 1px dashed rgb(204, 204, 204); height: 45px;">Santa Ynez, Los Olivos, Solvang, Paradise Road, Cachuma Area</td><td style="border: 1px dashed rgb(204, 204, 204); height: 45px;">Usually available with notice for $50-$75 </td></tr><tr style="height: 45px;"><td style="border: 1px dashed rgb(204, 204, 204); height: 45px;">93110 &amp; 93111</td><td style="border: 1px dashed rgb(204, 204, 204); height: 45px;">Hope Ranch, Hope Ranch Annex, North Goleta, Patterson Area</td><td style="border: 1px dashed rgb(204, 204, 204); height: 45px;">$15</td></tr><tr style="height: 22px;"><td style="border: 1px dashed rgb(204, 204, 204); height: 22px;">93108</td><td style="border: 1px dashed rgb(204, 204, 204); height: 22px;">Montecito</td><td style="border: 1px dashed rgb(204, 204, 204); height: 22px;">$15</td></tr><tr style="height: 22px;"><td style="border: 1px dashed rgb(204, 204, 204); height: 22px;">93067 &amp; 93013</td><td style="border: 1px dashed rgb(204, 204, 204); height: 22px;">Summerland, Carpinteria</td><td style="border: 1px dashed rgb(204, 204, 204); height: 22px;">$20</td></tr><tr style="height: 47.1667px;"><td style="border: 1px dashed rgb(204, 204, 204); height: 47.1667px;">93117 within 15 miles of our shop</td><td style="border: 1px dashed rgb(204, 204, 204); height: 47.1667px;">Goleta up to Winchester Canyon Area. Bacara Okay</td><td style="border: 1px dashed rgb(204, 204, 204); height: 47.1667px;">$15</td></tr><tr style="height: 22px;"><td style="border: 1px dashed rgb(204, 204, 204); height: 22px;">93106</td><td style="border: 1px dashed rgb(204, 204, 204); height: 22px;">UCSB</td><td style="border: 1px dashed rgb(204, 204, 204); height: 22px;">$ 23</td></tr></tbody></table>Unsure of how far your delivery address is from our shop? <a data-sk="tooltip_parent" data-stringify-link="https://www.google.com/maps/dir/The+Santa+Barbara+Company,+214+E+Victoria+St,+Santa+Barbara,+CA+93101//@34.4267427,-119.7379277,13z/data=!3m1!4b1!4m8!4m7!1m5!1m1!1s0x80e914873add344d:0x954acf83ea9c0227!2m2!1d-119.7029082!2d34.4267477!1m0" href="https://www.google.com/maps/dir/The+Santa+Barbara+Company,+214+E+Victoria+St,+Santa+Barbara,+CA+93101//@34.4267427,-119.7379277,13z/data=!3m1!4b1!4m8!4m7!1m5!1m1!1s0x80e914873add344d:0x954acf83ea9c0227!2m2!1d-119.7029082!2d34.4267477!1m0" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Click here to navigate to Google maps</a> and enter your delivery address. In cases where the gift presentation or safe and timely arrival of an order is essential, we can also offer hand delivery of larger orders to communities across California including Los Angeles, San Diego, and Ojai. Please contact us for a quote and delivery fees.

Where do you offer hand delivery?

For shipments, delivery times vary based upon the shipping method you select. For specific estimates, you may check the USPS website, Fedex website, or inquire with us. For local deliveries, we generally deliver within 2 days or on the date you reque

<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For shipments, delivery times vary based upon the shipping method you select. For specific estimates, you may check the USPS website, Fedex website, or inquire with us.<p style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For local deliveries, we generally deliver within 2 days or on the date you request on the cart page/by email. We cannot always predict exactly when during the day deliveries will take place in advance as the route is often in flux. If you are hoping for delivery during a specific window, you can share that information with us and we will do our best to organize the route to meet this window. Time specific orders generally require Special Trip Delivery and typically need to take place during our regular business hours, unless special approval is received.&#xA0;

When will my order be delivered?

We ship to all 50 states. Our standard shipping rates apply only for the contiguous 48 states. Shipping rates for Alaska and Hawaii will be calculated at checkout based upon the size and weight of your order. We offer local hand delivery via our own

We ship to all 50 states. Our standard shipping rates apply only for the contiguous 48 states. Shipping rates for Alaska and Hawaii will be calculated at checkout based upon the size and weight of your order.&#xA0;We offer local hand delivery via our own courier to the cities of Santa Barbara, Goleta, Summerland, Montecito, Carpinteria and Isla Vista. This includes the following zip codes: 93101, 93103, 93105, 93111, 93110, 93117, 93108, 93109, 93067, 93013. Please note that we do not deliver beyond 15 miles or 20 minutes one way (40 minutes round trip) from our location in downtown Santa Barbara. A very small portion of addresses in 93105 (Lake Cachuma) and 93117 (El Capitan, Refugio, Hollister Ranch) cannot be delivered via the SBCO courier. We will contact you in the event that your order cannot be delivered to your destination, but if you are concerned, you can enter your address into Google maps and navigate to 214 E Victoria St to check that your delivery address is not more than 15 miles from our location.&#xA0;Some of our products like fresh flowers and plants and are only available for local delivery.&#xA0;We do not offer hand delivery to Santa Maria, Santa Ynez, Buellton, or Los Olivos at this time. If your order has a subtotal of $500 or higher, we can calculate special trip delivery fees to communities throughout California including San Diego, Los Angeles, Orange County, and San Francisco.Wine ships to all states except Alabama, Arkansas, Delaware, Kentucky, Mississippi, New Hampshire, North Dakota, Oklahoma, Rhode Island, South Dakota, &amp; Utah

Where do you deliver and ship?

You bet! If you'd like to leave a tip for the delivery driver, you can add this product to your cart at your desired amount and the full value will be sent to your delivery driver. If you'd like to leave a tip for our gift curation and assembly team,

You bet! If you&apos;d like to leave <a href="https://www.santabarbaracompany.com/products/tip-gratuity?_pos=2&amp;_sid=e64f64ab0&amp;_ss=r" id="isPasted" title="delivery tip">a tip&#xA0;for the delivery driver</a>, you can add <a href="https://www.santabarbaracompany.com/products/tip-gratuity?_pos=2&amp;_sid=e64f64ab0&amp;_ss=r" title="gratuity for delivery driver">this product&#xA0;</a>to your cart at your desired amount and the full value will be sent to your delivery driver.If you&apos;d like to leave a tip for our gift curation and assembly team, <a href="https://www.santabarbaracompany.com/products/tip-gratuity-for-the-gifting-team">you can add that gratuity here</a>.&#xA0;The full amount of gratuity is always sent directly to the team.

Can I leave gratuity?

We do ship to PO Boxes!. However, wine cannot ship via USPS and thus cannot be sent to PO Boxes. Local hand deliveries are not allowed at PO Boxes, they only accept USPS deliveries. Also, keep in mind that rates for large packages USPS can be a bit h

We do ship to PO Boxes!&#xA0;However, wine cannot ship via USPS and thus cannot be sent to PO Boxes. Local hand deliveries are not allowed at PO Boxes, they only accept USPS deliveries.Also, keep in mind that rates for large packages USPS can be a bit higher, so a residential address will likely be more cost effective when sending a larger package.&#xA0;

Do you ship to PO Boxes?

Most orders can be picked up from our downtown Santa Barbara location at 214 E Victoria St, Santa Barbara, CA 93101. Orders including wine cannot be picked up on the premises due to the nature of our wine license, which requires that all orders are s

Most orders can be picked up from our downtown Santa Barbara location at 214 E Victoria St, Santa Barbara, CA 93101. Orders including wine cannot be picked up on the premises due to the nature of our wine license, which requires that all orders are shipped or delivered on the premises. Ready time can vary based upon the season, product and quantity. If you are hoping to pick up your order on a specific day or time, please enter it where you would enter your preferred delivery date.

Can I pick up my order?

You can customize your gift by visiting this page and choosing a presentation option! You'll find FAQs at the bottom of the page. During the holidays, we may turn off this custom gift functionality on our busiest days to ensure we can process orders

You can customize your gift by visiting <a href="https://www.santabarbaracompany.com/pages/customize-your-own-gift">this page</a> and choosing a presentation option! You&apos;ll find <a href="https://www.santabarbaracompany.com/pages/customize-your-own-gift">FAQs</a> at the bottom of the page.&#xA0;During the holidays, we may turn off this custom gift functionality on our busiest days to ensure we can process orders in a timely way.&#xA0;If your budget is limited, selecting gift presentation is not required. Our products may be ordered without gift presentation and can be shipped or delivered to your recipient with a complimentary gift message.If you don&apos;t want to select the products yourself, we recommend choosing one of our curated gifts. As each gift is crafted to order, our team can make product substitutions based upon gluten-free, vegan or nut allergies.&#xA0;

Can I create a custom gift?

If you would like to order two or more gift baskets to the same address, you can order them together in one single cart and check out. However, you will only be able to provide one gift message at checkout. We recommend writing "Please see forthcomin

If you would like to order two or more gift baskets to the same address, you can order them together in one single cart and check out. However, you will only be able to provide one gift message at checkout. We recommend writing &quot;Please see forthcoming email for gift messages&quot; and then email us to provide instructions.&#xA0;Be sure to include the following for each recipient.&#xA0;1. Recipient Name2. Recipient Gift/Product3. Recipient Gift MessageIf each recipient is receiving several products being grouped together for each individual, please place them as separate orders to prevent any confusion. You can message us to request that they ship together so that we can refund any excess shipping collected.&#xA0;

Can I ship two or more gifts to one address?

Our Poppy Points program has been retired as of October 10th, 2024. We are happy to redeem the reward for any points that you accrued while the program was active through their expiration. Please email us at support@santabarbaracompany.com to receive

Our Poppy Points program has been retired as of October 10th, 2024. We are happy to redeem the reward for any points that you accrued while the program was active through their expiration. Please email us at <a href="mailto:support@santabarbaracompany.com">support@santabarbaracompany.com</a> to receive a code to redeem.

How can I use or redeem my Poppy Points?

Most of our products are available for special order when you need more than we have available or want to reserve inventory for a future date. You can email us at support@santabarbaracompany.com if you need 6 or less of the item or volume@santabarbar

Most of our products are available for special order when you need more than we have available or want to reserve inventory for a future date.You can email us at <a href="mailto:support@santabarbaracompany.com">support@santabarbaracompany.com</a> if you need 6 or less of the item or <a href="mailto:volume@santabarbaracompany.com">volume@santabarbaracompany.com</a> if you need a larger quantity. Please let us know the timeframe in which you need them so that we can check inventory and confirm.

How do I place a special order for a product? I want to purchase something that exceeds stock available.

The best way to place an order is on our website! This typically takes the same amount of time or less and allows you the opportunity to browse products, type your gift message out yourself, and check the accuracy of names and order information. You

The best way to place an order is on <a href="https://www.santabarbaracompany.com/">our website</a>! This typically takes the same amount of time or less and allows you the opportunity to browse products, type your gift message out yourself, and check the accuracy of names and order information. You will receive an email receipt when complete. If you have questions, you can search our <a href="https://santa-barbara-company.gorgias.help/en-US">Help Center</a> for answers to dozens of common questions.&#xA0;If you need help ordering, give us a call at 805-298-7631 for orders to be shipped or 805-926-6459 for local delivery to Santa Barbara, Montecito, Goleta, Carpinteria, and Summerland.&#xA0;

How do I place an order?

If you entered the shipping address incorrectly and your order has not shipped yet or you just received tracking information, please email us immediately at info@santabarbaracompany.com and support@santabarbaracompany.com to let us know and provide t

If you entered the shipping address incorrectly and your order has not shipped yet or you just received tracking information, please email us immediately at <a href="mailto:info@santabarbaracompany.com">info@santabarbaracompany.com</a> and <a href="mailto:support@santabarbaracompany.com">support@santabarbaracompany.com</a> to let us know and provide the correct address. We will do our best to quickly update the address so that it is delivered to the right location.&#xA0;Once your order has shipped and is out of our hands, our options are more limited but we will still do everything we can to help. Some shipping carriers will not allow for address corrections and others will redirect or recall a package for a fee, typically in the range of $25. In some cases, an incorrect shipping address does mean that the package is lost.&#xA0;

I provided the wrong shipping address. How can I change it?

Santa Barbara Company can handle orders from 1 to 2000+. We have fulfillment headquarters in downtown Santa Barbara where all our gifts are thoughtfully assembled and packaged. All our gifts can be personalized with your branding, ours, or delivered

Santa Barbara Company can handle orders from 1 to 2000+. We have fulfillment headquarters in downtown Santa Barbara where all our gifts are thoughtfully assembled and packaged. All our gifts can be personalized with your branding, ours, or delivered &quot;blind&quot;.For orders of less than 6 gifts, we recommend placing your order through our regular online checkout for fastest processing.For orders 6+ to multiple addresses, please email a spreadsheet with Street Address, City, State, Zip Code &amp; Phone Number in separate columns to volume@santabarbaracompany.com. Delivery phone numbers are strongly recommended to increase deliverability. A CSV file, Excel spreadsheet or a Google Sheet works great. We will then send you a quote and a link to process payment for all the gifts at once. Tracking information is provided by your dedicated account rep after shipment.Multiple gifts may also be delivered to you, an office, or a resort/hotel to distribute directly. We specialize in date specific delivery for events and client gifting occasions. Customization is always available and we are happy to accommodate dietary restrictions.We strongly recommend ordering in advance as lead times may increase during busy times.

How do I order multiple gifts for different addresses at once?

Yes! We have a shop where you can come purchase our products with a few caveats. Gift baskets are put together to order and a limited selection is available in store, we recommend pre-ordering. Our wine license prohibits wine transactions on the prem

Yes! We have a shop where you can come purchase our products with a few caveats. Gift baskets are put together to order and a limited selection is available in store, we recommend pre-ordering. Our wine license prohibits wine transactions on the premises, wine must be ordered online and then shipped or delivered. Some of our California products specific to other locales are not in store, but are available for viewing or pickup by request.We&apos;re located just a few blocks from the courthouse at 214 E. Victoria Street, between Garden and Santa Barbara streets. <a href="https://www.santabarbaracompany.com/pages/visit-santa-barbara-gift-shop" title="Visit the Shop link">Check our hours here</a>.&#xA0;

Do you have a store in Santa Barbara where I can buy your products?

A product says Inquire when our system inventory reaches 0. However, often more product is on the way, may have just arrived, or there could be an error. Don't hesitate to reach out to us to confirm product availability!

A product says Inquire when our system inventory reaches 0. However, often more product is on the way, may have just arrived, or there could be an error. Don&apos;t hesitate to reach out to us to confirm product availability!

The product I want to order says "Inquire." Can I order it?

Volume orders are our jam! Orders of less than 6 can be placed directly through our website. There is a checkbox on the cart page for "Ship to Multiple Addresses" which can be useful so that you only have to checkout once. For orders of 6 or more, pl

Volume orders are our jam! Orders of less than 6 can be placed directly&#xA0;through our website. There is a checkbox on the cart page for &quot;Ship to Multiple Addresses&quot; which can be useful so that you only have to checkout once.For orders of 6 or more, please email volume@santabarbaracompany.com to connect with a dedicated account representative who will handle your order. Helpful details include desired delivery/shipment date, location, quantity, budget, and product or gift type and theme.&#xA0;You can also check out our&#xA0;<a href="https://www.santabarbaracompany.com/pages/company-gifts-faq" title="Company Gifting FAQ">Company Gifting FAQ</a>.

How do I order a large number of products or gifts?

Yes, click here to fill out a wholesale inquiry form.

Yes,&#xA0;<a href="https://www.santabarbaracompany.com/pages/wholesale-inquiry" id="isPasted" title="Wholesale Inquiry">click here to fill out a wholesale inquiry form</a>.

Do you sell wholesale?

If your recipient isn't home, our delivery person will use their best judgment if it's appropriate and secure to leave the gift. We can never leave wine, since gifts with wine require a signature of an adult 21+. Please provide an address where you e

If your recipient isn&apos;t home, our delivery person will use their best judgment if it&apos;s appropriate and secure to leave the gift. We can never leave wine, since gifts with wine require a signature of an adult 21+.&#xA0;Please provide an address where you expect someone will be present during delivery hours.In some cases where the delivery location is far from our headquarters, especially if your gift contains wine, we may call your recipient to let them know we have a special delivery and ask if they will be home during our delivery window.&#xA0;We can accommodate same day delivery for most orders placed before 11:00am PST.&#xA0;

What happens if my recipient isn't home for a local delivery?

Please refer to our&#xA0;<a href="https://www.santabarbaracompany.com/pages/wine-faq" id="isPasted" title="Wine FAQ">wine FAQ</a><a href="https://www.santabarbaracompany.com/collections/wine-1" title="Wine FAQ">.</a>

Can wine ship to all states? And other wine questions!

If you are sending one gift to a guest at a hotel, we will drop the gift at the hotel front desk so that they can either deliver it to the recipient's room or alert the guest that the gift is being held at the front desk. If you are ordering gifts fo

If you are sending one gift to a guest at a hotel, we will drop the gift at the hotel front desk so that they can either deliver it to the recipient&apos;s room or alert the guest that the gift is being held at the front desk.If you are ordering gifts for a group or a special event, you probably have a contact at the hotel. We can deliver gifts to their care so they can ensure that you or your guests receive the gifts on time. Just provide us with their name. We can also coordinate delivery directly with you or an onsite planner.&#xA0;Some hotels won&apos;t accept a gift unless they can locate the correct room number (so you&apos;ll need to know the name the room has been booked under). Other hotels won&apos;t verify that they have a guest staying with them for privacy reasons. You may wish to call the hotel to let them know you have a gift being delivered and to find out their policies. We are happy to work with your needs and their policies.&#xA0;

I am delivering a gift to a local hotel. How does this work?

For local delivery orders, we will refund your order minus a $20 fee to cover the time and cost of assembly and the local delivery charge (if delivery has been attempted). Orders containing plants and flowers cannot be refunded. Volume orders have a

For local delivery orders, we will refund your order minus a $20 fee to cover the time and cost of assembly and the local delivery charge (if delivery has been attempted). Orders containing plants and flowers cannot be refunded.Volume orders have a different policy, please inquire with your rep.If a shipped package is returned to us due to an address error or failure of the recipient to pick up at a Fedex location, we are happy to refund resalable items as store credit. Bath &amp; body items, wine, and food cannot be refunded.&#xA0;

What happens if my order is undeliverable and I decide to cancel the order?

We generally ship orders 1-2 days after the order is placed, unless otherwise specified. Need your order ASAP? Feel free to let us know and we will do our best to honor your request and ship same day.

We generally ship orders 1-2 days after the order is placed, unless otherwise specified. Need your order ASAP? Feel free to let us know and we will do our best to honor your request and ship same day.

How long will it take for my order to ship?

We are always pleased to learn about new products, whether or not they are the right fit for us. Please email us at info@santabarbaracompany.com with pictures and any relevant information and we will get back to you. Keep in mind that nearly all the

We are always pleased to learn about new products, whether or not they are the right fit for us. Please email us at info@santabarbaracompany.com with pictures and any relevant information and we will get back to you. Keep in mind that nearly all the products we carry are crafted in California and reflect the essence of our community in a meaningful way.&#xA0;

I make a product that I think you might be interested in carrying. How can I contact you?

Due to the flow of our order processing, we are not able to photograph and send pictures of individual orders. We so hope this isn't too much of an inconvenience!

Due to the flow of our order processing, we are not able to photograph and send pictures of individual orders. We so hope this isn&apos;t too much of an inconvenience!

Can you send me a photo of my order?

We no longer make individual bridal bouquets, however floral centerpieces or arrangements of 6 or more may be available for small events. To confirm availability on your desired date, please send event details and the approximate number of arrangemen

We no longer make individual bridal bouquets, however floral centerpieces or arrangements of 6 or more may be available for small events. To confirm availability on your desired date, please send event details and the approximate number of arrangements you will need to&#xA0;<a href="mailto:support@santabarbaracompany.com" style="text-decoration:none;">support@santabarbaracompany.com</a>. Please note that we specialize in designing incredible local and sustainable arrangements with eco-friendly design materials (no flower foam) in our signature style and therefore do not do custom installations, extensive onsite setup, or fully custom designs.&#xA0;